It’s our job to keep you up-to-date about how we manage and protect your personal information. So we’ve simplified our Privacy Policy to better explain how we do this. In this digital day and age, it’s important to understand how your information is handled. Our Privacy Policy details the kind of information we collect, why we need it and how we use it.
Most of the information we collect is provided by you directly – like your name, email, date of birth and phone number. However, there will be times when we need to request information about you from a third party, like a credit report from a credit reporting body. This helps us make an informed decision about your application.
So we can provide you with a product or service, we need to collect some of your personal information. And on some occasions, the law requires us to collect it. "Personal information" is information or an opinion about you, or information that can be used to identify who you are.
The majority of your personal information is collected from you directly. Depending on the type of product or service, we collect information such as your name and:
Address
Annual income and other financial details
Credit history
Date of birth
Email address
Place of work
Tax file number (TFN)
Telephone number
Transaction history
We use your information so we can provide and support you with your product or service. But we also use it for other reasons. Like helping with the administration of your account, and for operational and legal purposes. Or, to tell you about other products or services you might be interested in. At times, we need to share your information with third parties. For example, we often use other organisations to help provide you with your product. When this happens, we may need to share your information with them.
In some instances, we may collect information about you that’s publicly available, such as data from telephone directories or other websites.
There may be occasions when we gather personal information about you from a third party, including:
Credit reporting bodies – if we request a report about your credit history.
Organisations we have an arrangement with – to jointly offer products.
Organisations we exchange information with – so we can either promote or provide products and services.
Other Silver Crest entities – to help provide you with products and services.
Marketing companies – who may provide us with contact information to help us promote our products and services.
Brokers and other parties – who may have introduced you to Silver Crest.
We take protecting your information very seriously. That’s why we have a range of security measures in place to help manage and safeguard your information. If at any time, you want to access or correct your personal information, or if you have any concerns, you'll find our contact details below.